eCommerce Agency in China: Sell on Tmall, the Leading Branded eCommerce Platform in China

Tmall: The costs of selling on Tmall include a security deposit, annual service fees, and commissions. The deposit can range from 50,000 RMB to 100,000 RMB, annual fees depend on the product category, and commissions are approximately 2% to 5% of sales.

Cross-border eCommerce on Tmall allows international brands to sell their products directly to Chinese consumers without requiring a physical presence in China. Tmall Global makes this possible by offering simplified logistics and customs clearance for foreign sellers.

Tmall provides sellers with comprehensive data analysis tools, including insights into consumer behavior, sales performance, product trend analysis, and customer feedback. This data is essential for optimizing marketing strategies, enhancing product offerings, and understanding the competition.

No, not all brands are automatically accepted to sell on Tmall. These platforms have strict selection criteria to ensure product quality and brand reputation. On Tmall, brands must demonstrate strong market demand, provide authentic products, and often have an established brand presence.

Taobao and Tmall are two platforms under Alibaba but cater to distinct markets. Taobao is a C2C (consumer-to-consumer) platform, often compared to eBay, where individual sellers and small businesses can offer their products. Tmall, on the other hand, is a B2C (business-to-consumer) platform designed for major brands and retailers, providing a more curated shopping experience focused on product authenticity and brand reputation.

The opening process generally takes 2 to 3 months. This timeframe includes document preparation, Alibaba’s approval, and the technical setup. Our marketing agency team optimizes each step of the launch.

Customer service is a crucial element on Tmall. Our agency provides comprehensive management in Chinese: answering inquiries, tracking orders, and handling returns. We ensure an optimal customer experience.

We offer comprehensive cross-border logistics solutions: storage, shipping, customs clearance, and local delivery. Our e-commerce agency coordinates with certified logistics partners to ensure optimal timelines.

Success relies on a tailored marketing strategy, strong participation in e-commerce festivals, and excellent customer service. Our Tmall agency leverages all the tools necessary for your success.

We analyze your product positioning and recommend necessary adjustments: packaging, pricing, and communication. Our expertise in the Chinese market ensures a relevant and appealing offering.

KOLs are essential to Chinese marketing strategy. Our marketing agency selects and coordinates collaborations with influencers suited to your brand to maximize visibility and sales.

We provide detailed reports on your performance: sales, traffic, conversion, and marketing ROI. Our team analyzes this data to continuously optimize your strategy and results.